Privacy Policy

At Queen of East Africa Luxury Tours, your trust is our highest priority. Just as we curate journeys with care, discretion, and detail, we safeguard your personal data with the same commitment. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website or book a journey with us.

We may update this Privacy Policy from time to time. Any changes will be reflected on this page. By continuing to use our services, you agree to the latest version of this policy.

1. Information We Collect

We may collect personal information directly from you through our website enquiry forms, by phone, by email, WhatsApp, or during the booking process.

Examples of data we collect include:

Basic details: First name, last name, email address, and telephone number.
Travel requirements: Passport details, date of birth, nationality, address, flight information.
Preferences: Accommodation preferences, dietary needs, and special requests.
Health-related information: Where necessary (e.g., mobility, fitness, or medical needs for gorilla trekking or adventure activities).
Companions: If booking for others, you confirm they consent to their data being shared with us.

2. How We Use Your Information

We use your information only as needed to:

Design and deliver your bespoke travel itinerary.
Make reservations with lodges, hotels, airlines, and activity providers.
Communicate with you regarding your booking.
Improve our services and guest experience.
Send you updates, offers, or news (only if you have opted in).

We will never sell or rent your information to advertisers.

3. Data Storage & Retention

Your data is stored securely on our systems. We retain it for the time necessary to complete your journey and for a reasonable period afterward (typically up to five years) for business, legal, and record-keeping purposes.

4. Sharing of Information

We may share your information with carefully vetted third-party providers strictly for the purpose of delivering your journey. These may include:

Safari lodges and hotels
Airlines and charter services
Transport companies
Specialist activity operators

They receive only the information required to perform their service. We do not share your information for marketing purposes.

5. Marketing & Communication

If you opt in, we may send you updates, travel inspiration, or offers by email or WhatsApp/SMS.
You can unsubscribe at any time by clicking “unsubscribe” in our emails or contacting us directly.
We do not send marketing messages without your consent.

6. Cookies & Tracking

Our website uses cookies and similar technologies to:

Understand how visitors use our website.
Enhance user experience and tailor content.
Track the effectiveness of campaigns.

You may decline or manage cookies through your browser settings. Please note some website features may not function fully if cookies are disabled.

Examples of cookies we may use include:

Google Analytics – to understand visitor traffic and improve our site.
Facebook Pixel – to measure the effectiveness of social media campaigns.
Hotjar – to analyze website interactions and improve guest experience.

7. Telephone, SMS & WhatsApp

We may use SMS or WhatsApp to confirm bookings, share itinerary updates, or provide urgent travel alerts.
By providing your number, you consent to these communications.
Standard carrier charges may apply.
You may opt out at any time by replying STOP.